Frequently Asked Questions
When will I receive my order?
All orders will be delivered on May 22, 2024 at Stephenville, America Orders will be individually distributed by Chad Hay, Business Clerk.
Where will my order be delivered?
All orders will be delivered on Month 00, 2024 at School or Place. Orders will be individually distributed by Person Person, Business Clerk.
Can I pick my order up directly?
Orders will not be available for pick up directly from We Got Spirit Tees, Advertising Matters. All orders will be delivered on October 24, 2024 at IDEA Southeast Academy. Orders will be individually distributed by Deandrea Brockington, Business Clerk.
What is your refund policy?
All custom orders are final. If the item is defective or damaged, please email sales@advertising-matters.com with a picture of the defective or damaged item. Please also include your order number, product item, quantity/size(s) in the email. If the item is deemed to be defective or damaged, a payment refund will be distributed back to the original form of payment. No exchanges will be allowed.
* Refunds will only be allowed up to 7 business days after the order was delivered. No refunds will be allowed after 7 business days of the expected delivery date.
For any further questions or concerns please call us at 817-244-0762 (8am-4pm CT, Monday through Friday) or email sales@advertising-matters.com.
I want to change my order
Changes to any order will not be allowed. In the case that the wrong item, quantity/size(s) were purchased, please email sales@advertising-matters.com with your order number, product item, quantity/size(s) for a full refund. Refunds will be distributed back to the original form of payment. If the IDEA Southeast Academy Store remains open for orders, please place a new order with the correct product and quantity/size.
All custom orders are final once the IDEA Southeast Academy Store has closed.
Can I place my order after the store is closed?
No purchases will be allowed to be made once the IDEA Southeast Academy Store is closed.